Highlighted Technical Skills

Google GUTS is Google's Unified Ticketing System that serves as an area that full time employees, temporary staff, vendors, contractors, managed service providers and staffing agencies (suppliers) alike can access to get answers to the questions that they may have submitted or inquiries and action items submitted on their behalf. Below you will see terminology and metrics that relates to my access to GUTS while assisting the Google account (as they are the client). This exemplifies additional ways in which I have worked to ensure high client, stakeholder and customer satisfaction. It should be noted that my scope of work has been with assisting with temporary staff concerns/inquiries throughout my two plus years working with the account.